---
title: "How We Work | Craft Wales"
url: https://craft-wales.co.uk/how-we-work
description: "From a free site visit to a hand-drawn design, made in our own Welsh factory and installed by our own team."
lang: en
---

Image: A truck-mounted crane lowering the carved timber Parc Penallta entrance sign into place on a roadside viewpoint, with one installer at the crane controls and another in a white helmet guiding it from the ground while a second timber structure waits on the trailer (https://craft-wales.co.uk/__l5e/assets-v1/9ae0b263-f904-4d64-ad1c-83bf1c183f00/penallta-sign-install.jpg)

[ How we work ]

# One company, from the first visit to the last screw.

Most suppliers sell you a product and leave the rest to you. We draw it, make it in our own factory and install it with our own team, so there is one company responsible and one number to ring.

Made in our own factory Installed by our own team Bespoke sizes Welsh made

[ The process ]

## From first visit to final fitting.

01

### Free Site Visit

We come to you, measure up and talk through what you need. There is no cost and no obligation.

It is also the point where we tell you honestly if something will not work in the space you have, or if there is a simpler way to get what you want.

02

### Design and Quote

We draw it up by hand, to scale, and give you a fixed price.

If you are applying for funding, the drawing and the written quote are usually what a funder wants to see, so ask us for both at the start.

03

### Made in Our Workshop

Built by our own team in our 3,500 square metre factory in Ystrad Mynach, with CNC cutting, a spray booth and metal fabrication under the same roof.

Because we make it ourselves, a change part way through is a conversation rather than a new order from a supplier.

04

### Installed by Our Team

Delivered and fitted on site by the people who made it.

We fence off the work area for the whole installation, so nobody can get into it while we are there.

05

### Aftercare

We offer a full aftercare package to help your products last.

On a yearly maintenance plan we inspect, make good any minor damage and re-spray. In year five we add an anti-fungal treatment.

[ Timescales ]

## How long it usually takes.

### Smaller items

Some are in stock, so it can be a matter of days.

### Larger items, such as a park area or outdoor classroom

Around a week to manufacture and a week to install on site.

Lead times from order to installation vary with the time of year, so ask us when you enquire.

[ Working on a live site ]

## Working on a live site.

Most of our work goes into places that are still being used while we are there. Here is what you need to know.

### Public liability insurance

£5 million, with Chiswell Insurance.

### DBS checked installers

Yes. Our installers are DBS checked.

### When we can install

We can install almost any week of the year, so we can work around your calendar.

### Risk assessments and method statements

Available on request.

### Site safety and segregation

We fence off the work area to restrict access to the installation site for the whole job.

### Guarantee on our work

Five year workmanship guarantee

## Start with a site visit

Book a Site Visit: https://craft-wales.co.uk/contact

Try the concept tool: https://craft-wales.co.uk/concept-builder

Try the concept tool (https://craft-wales.co.uk/concept-builder)

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